Clear terms,
shared trust.

Last updated: 25 October 2026

These Terms of Service apply when you use globalexceptional.com or purchase a session, course, membership, or digital product from Global Exceptional. By making a purchase, you agree to these terms. Nothing in these terms limits the rights you have as a consumer under the law of the country where you live.

Bookings and payment

Session prices, durations, and availability are shown during booking. Payment is collected securely through Stripe before a paid booking is confirmed. A booking is confirmed only after successful payment and receipt of a confirmation.

Your 14-day right to cancel (EU consumers)

If you are a consumer in the European Union, you can cancel an online purchase within 14 days without giving a reason. The 14 days start on the day of purchase. To cancel, email info@globalexceptional.com with your name, what you bought, and the date. We refund the payment, using the same payment method, within 14 days of receiving your message.

There are two exceptions, and both only apply because you ask for them before paying:

• Digital content (workbooks, guides, recordings, course access): if you ask for immediate access and confirm that you understand you lose the right to cancel, the right ends once the content is made available to you.
• Sessions and other services that you ask us to provide within the 14 days: the right ends once the service has been fully provided. If you cancel after it has started but before it is complete, we refund the payment minus the part already provided.

Before every payment on our website we ask you to confirm this explicitly, and we keep a record of that confirmation.

Cancelling or rescheduling a session

Once your 14-day right to cancel has ended, these rules apply to booked sessions:

• You must give at least 24 hours' notice to cancel a paid session.
• You must give at least 12 hours' notice to reschedule a paid session.
• Cancellations made after the 24-hour deadline are not eligible for a refund or credit.
• Reschedule requests made after the 12-hour deadline are not eligible for a refund or credit.
• If you do not attend a booked session, no refund or credit is provided.

To cancel or request a reschedule, contact info@globalexceptional.com with your booking details.

Digital products, services, and refunds

Apart from your legal right to cancel described above, digital products cannot be returned once you have access to them, and services already provided are not refunded. If you decide to end your membership, cancel it before the next billing date to avoid further charges.

Courses and digital access

Your purchase grants you a personal, non-transferable right to access the materials supplied with that product. You may not copy, resell, publish, distribute, or share paid materials or private access links without written permission from Global Exceptional.

Membership billing

Memberships renew automatically according to the monthly or annual plan selected at checkout until cancelled. You are responsible for cancelling recurring payments before the next billing date if you do not want the membership to renew.

Programme information

We aim to describe every service and programme accurately. Dates, session formats, facilitators, and included resources may be adjusted when reasonably necessary to deliver the programme. Any material change will be communicated to affected customers.

Professional responsibility

Global Exceptional provides education, coaching, and professional development. Results depend on each participant's circumstances, attendance, practice, and application. We do not guarantee a particular career, financial, or personal outcome.

Changes to these terms

We may update these terms when our services or legal obligations change. The current version and its effective date will always appear on this page.

Contact us

Questions about these terms? Email info@globalexceptional.com.